The order administration process outlined in Spec 2000 Chapter 3, Order Administration, and Chapter 4, Customer Invoicing, defines formats for spares order placement; order change and exception routines; online order status inquiries and responses; shipment advisories and customer invoicing.
More than 1,000 companies worldwide use Spec 2000 to exchange more than 4 million order-administration messages per month. Today, it is estimated that most of the major airlines and suppliers handle 60-90 percent of their orders using Spec 2000.
Orders are placed with a supplier using a standard format for electronic transmission. As changes are required to the original order, such as part number changes or schedule dates, the supplier will transmit these changes to the customer using the standard order-exception formats. A customer may also inquire as to the status of these orders using either a part number or a purchase order number, and will then receive an electronic response from the supplier. When the parts are shipped, a shipment-advisory message is transmitted to the customer. Additionally, the supplier may provide a bar-coded document/label/tag on the shipping container that will greatly streamline the customer's receiving process.
Spec 2000 is designed to enable computer-to-computer communication, by providing data definitions and transaction formats for message exchange. The primary transmission method in the aviation industry is over the SITA and ARINC networks. However, XML representations of Spec 2000 are available to support the transmission of messages over the Internet. The use of XML and the Internet as an alternative means for information exchange is a business decision between trading partners.
The benefits of using this process are in the simplification and standardization of order-administration transactions between the airline customer and the suppliers. Using electronic communications as the primary mode of doing business results in reduced transaction time. Immediate benefits include fewer manual processes and reduced telephone and mailing costs.
To implement a Spec 2000 Order Administration or Invoicing system:
About E-Commerce Standards
Repair Order Administration
Warranty Claims Placement
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