The purpose of Repair Order Administration is to provide standards for
the most cost-effective exchange of information pertaining to aircraft
parts repair, between customers and repair agencies. This is
accomplished through the use of state-of-the-art technologies and
standards that are generally accepted by the commercial aviation
industry as the means for assuring optimum data exchange.
Spec 2000 includes enhanced serial number tracking and control to
facilitate repair processing. It is also possible to specify different
types of repair processes for the same part number, each with its own
price and turnaround time.
Spec 2000 is designed to enable computer-to-computer communication, by
providing data definitions and transaction formats for message
exchange. The primary transmission method in the aviation industry is
over the SITA and ARINC networks, however, XML representations of Spec
2000 are available to support the transmission of messages over the
Internet. The use of XML and the Internet as an alternative means for
information exchange is a business decision between trading partners.
- Repair Quote: The customer may request that the repair agency
provide quote information on a part number/repair process. The repair
agency may generate an interim response that provides an
acknowledgement of the quote request and a final quote response that
provides the specific price and lead time for the repair part.
- Repair Purchase Order Placement: The customer may place a repair
purchase order and the repair agency must respond with an
acknowledgement or rejection message.
- Repair Purchase Order Exception: When the repair agency makes a
change to the repair purchase order, it will transmit a Repair Order
Exception to which the customer will respond with a Repair Order
Exception Receipt Acknowledgement.
- Repair Parts Shipped by Customer: The customer will provide the
repair agency with notification that the part or parts to be repaired
have been shipped.
- Parts Received by Repair Agency: The repair agency will notify the
customer that the part or parts have been received at the repair site.
If the part or parts received do not reflect the repair purchase order,
the repair agency may respond to the customer with a discrepancy
notification. The customer will respond to the receipt of the message
with an acknowledgement.
- Inquiry Capability: The customer may place an inquiry message to
the repair agency against one or more part numbers or purchase orders.
The repair agency will respond with information pertaining to the item
- Repair Agency Shipment Advisory: The repair agency will transmit to
the customer shipment advisory information upon shipment of the
repaired parts to the customer.
- Component Teardown Information: The repair agency will transmit to
the aircraft operator concerning their findings during the teardown of
a component that was sent for repair. The 'teardown report' transaction
specifies all details of repairs performed on a part or component.
- Invoicing: When the repair agency transmits to the customer an
invoice upon shipment of the repaired part or parts to the customer,
the customer should respond with an acknowledgement or rejection
message. If the customer identifies a discrepancy in the invoice detail
data, an invoice-exception message may be returned to the repair
agency. The repair agency will acknowledge the receipt of the invoice
The benefits of using Spec 2000 Repair Order Administration are in the
simplification and standardization of repair order transactions between
the customer and the repair agency. The total benefits from using
Repair Order Administration include:
- Shortened turnaround times
- Fewer errors
- Reduced administrative time and costs
To implement a Spec 2000 Repair Order Administration system:
Contact the network and software providers of your choice to learn
about their capabilities, technical requirements, special features and
About E-Commerce Standards
Order Administration and Invoicing
Warranty Claims Placement
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