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Electronic commerce is not just about procurement. Spec 2000 warranty standards extend the benefits of digital information exchange to the after-purchase environment. Representatives from the commercial air transport industry have collaborated through the ATA e-Business Program to develop warranty interchange standards that allow airlines and suppliers to file warranty claims and resolve warranty issues quickly and efficiently. As a result, trading partners can:
  • Dramatically accelerate claim submissions
  • Integrate management of e-business transactions
  • Automate storage and tracking of product support information
  • Improve internal reporting to support management decisions
  • Increase productivity
Warranty claims may be submitted to a warrantor electronically, using a standard message format. The warrantor responds with an acknowledgement message. The claimant may send a claim-status inquiry message referencing the customer claim number and any or all line items within the claim. The warrantor will provide a response on the status of the claim. When a claim has been reviewed, the warrantor provides a resolution message detailing the disposition of the claim. The claimant then responds with an acknowledgement message.

As an option, by simultaneously transmitting warranty claims and repair purchase orders (as described in Repair Order Administration), the warrantor's claims administration department will receive early notification of parts being returned - an opportunity to significantly reduce administrative costs.

Spec 2000 is designed to enable computer-to-computer communication by providing data definitions and transaction formats for message exchange. The primary transmission method in the aviation industry is over the SITA and ARINC networks, however, XML representations of Spec 2000 are available to support the transmission of messages over the Internet. The use of XML and the Internet as an alternative means for information exchange is a business decision between trading partners.

The benefits of using Chapter 14, Warranty, include the standardization and automation of electronic transactions for warranty claims submission between the customer and the warrantor. Improved cash flow contributes to your company's bottom line. Electronic submission and processing of warranty claims means better claim status information, more punctual responses and fewer delays in disbursing your settlements. The resulting improvement to cash flow increases the availability of capital and improves recovery of airline entitlement.

Getting Started
To implement a Spec 2000 Warranty Claims Placement system: Contact the network and software providers of your choice to learn about their capabilities, technical requirements, special features and prices.

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